The National Energy Customer Framework (NECF) comes into effect in Queensland from tomorrow - 1 July and will change the way electrical contractors interact with their customers and Energex.
NECF Changes - Submission of CONNECTs
As reported in previous Electrical Contractor Updates, a CONNECT (i.e a Network Connection Agreement) must now be submitted for new connection requests and any alterations of an existing connection (between network and premises). Please refer to Volume 6 Issue 5 for more information, or refer to the instructions on how to submit a CONNECT.
Using a NMI to link a CONNECT with your EWR
When submitting an EWR for a CONNECT, ensure the NMI matches in both the EWR and CONNECT. The best way to do this is to search by either NMI number, meter number, address or lot and plan. Using the 'Manually enter a new premise' option will NOT allow the NMI to match between a CX and EWR. This option should only be used if a premise cannot be found using the above search.
New Connections requiring new National Metering Indentifiers (NMIs)
CONNECTs requiring Energex to generate a new NMI may take up to 24 hours. If you have submitted a CONNECT requiring a new NMI, you will be notified via the Electrical Partners Portal when your CONNECT can be linked to your EWR. This notification will be either via email or SMS depending on the notification preference you have previously selected.
NECF Frequently Asked Questions
For further information regarding the NECF processes, please visit our website for a list of Frequently Asked Questions (FAQ's).
This information has been sourced from the Electrical Contractor Update email (Volume 6 Issue 7)